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Reviews Page 23

Candlestick Lane Logo


3.14

| 471 Reviews


80 East 7800 South, Midvale UT 84047

(801) 561-0204

http://www.candlestickapts.com


See why our residents are raving! Our Midvale, Utah, apartment ratings showcase the benefits and rewards of living in our thriving community. Here, we value all our resident’s voices and can't wait for you to see our apartments for yourself. Our apartments offer an incredible location with close access to various popular attractions. If you have any comments or suggestions, please let us know! We appreciate the feedback, good or bad. Join Candlestick Lane Apartments in Midvale, Utah today.

R

Candlestick is a nightmare. We couldn't move in our on agreed upon move in date due to the fact that they hadn't even started painting the apartment. We were in limbo for more than a week as we couldn't live with the paint fumes. We also tried several times to get a pool key, and it took several visits due to the office being so disorganized. When we received our key, they just wrote down the key number on a random pad of paper. We also had to call maintenance because the heating wasn't working (spent a week shivering in 60 degrees), and there was a leak in the closet where our heater was. Later, the garbage disposal stopped working, the sink filled to the brim with water. We knew that maintenance wouldn't get here in any timely enough manner to solve the problem before flooding. Most important to note, Candlestick apartment makes great efforts to gouge tenants in any way possible. We've been paying fees for the upkeep of this place, while not being able to use the clubhouse, hopping over large puddles, and struggling to work with their towing company. You should not plan to receive any of your security deposit back. We passed the walk-through with flying colors, only to have charges added later. They told us we would need to replace the entire countertop due to scratches on the top, and we informed them we had pictures indicating they were there before we moved in (obviously they hadn't been replaced by the last tenant, though I'm sure they were charged for it.) So the tactics changed. They informed us we would have to pay to replace all of the carpets due to pet odor. Again, we informed them we never had any pets. They were just trying to make us pay for their carpet replacement. Whether its tacked on fees, snide attitudes, or the stress of living in such a disorganized place, I HIGHLY recommend you live some place else. I really do. EDIT** After posting the review, I spoke to management about the move problems. They originally wouldn't accept our notice of vacating because they said their records had us there for another month. Because I keep all of my paperwork, I showed them that we signed a 12 months lease and had records of all of our move-in details. They continued to try and make us stay for an additional month. If you plan to live here, take pictures of everything, keep all of your records, and be prepared to $100 more each month to additional charges.

Rebecca Havens

July 18, 2019

R

Candlestick is a nightmare. We couldn't move in our on agreed upon move in date due to the fact that they hadn't even started painting the apartment. We were in limbo for more than a week as we couldn't live with the paint fumes. We also tried several times to get a pool key, and it took several visits due to the office being so disorganized. When we received our key, they just wrote down the key number on a random pad of paper. We also had to call maintenance because the heating wasn't working (spent a week shivering in 60 degrees), and there was a leak in the closet where our heater was. Later, the garbage disposal stopped working, the sink filled to the brim with water. We knew that maintenance wouldn't get here in any timely enough manner to solve the problem before flooding. Most important to note, Candlestick apartment makes great efforts to gouge tenants in any way possible. We've been paying fees for the upkeep of this place, while not being able to use the clubhouse, hopping over large puddles, and struggling to work with their towing company. You should not plan to receive any of your security deposit back. We passed the walk-through with flying colors, only to have charges added later. They told us we would need to replace the entire countertop due to scratches on the top, and we informed them we had pictures indicating they were there before we moved in (obviously they hadn't been replaced by the last tenant, though I'm sure they were charged for it.) So the tactics changed. They informed us we would have to pay to replace all of the carpets due to pet odor. Again, we informed them we never had any pets. They were just trying to make us pay for their carpet replacement. Whether its tacked on fees, snide attitudes, or the stress of living in such a disorganized place, I HIGHLY recommend you live some place else. I really do. EDIT** After posting the review, I spoke to management about the move problems. They originally wouldn't accept our notice of vacating because they said their records had us there for another month. Because I keep all of my paperwork, I showed them that we signed a 12 months lease and had records of all of our move-in details. They continued to try and make us stay for an additional month. If you plan to live here, take pictures of everything, keep all of your records, and be prepared to $100 more each month to additional charges.

Rebecca Havens

July 18, 2019

Y

DO NOT LIVE HERE AT ALL DO NOT I SPEAK!!! Yes yes the staff they're nice I actually like them but they're a rip off they're actually charging for some what...

Yesenia O.

July 17, 2019

F

My motorcycle got stolen from here! Worst part is that there's no cameras at all. I'm sure it had to be someone that lives there who knows that. Please be careful if you plan on moving in make sure you have good insurance and a good alarm system. Someone in that complex might be a thief. For how much they charge a month you would expect they can at least afford one camera at the entrance since there's only one entrance one exit.

Felipe Perez

July 06, 2019

N

I have to say when I moved in the manager MARIA and AMBER showed me the office as a lay out first off and I liked it when I got into the apt it was nothing expected there was carpet instead of Vinyl I had to ask them to have it just like they promised the lay out to be it wasn’t, secondly I didn’t officially move in besides but in one tv entertainment Amber said well I moved in so I can’t yet out of the lease because she spoke to apparently an attorney I left it alone, also MARIA has never will help me specially only me she always refers me to Amber only no one else Maria is suppose to be an assistant manager but can’t help me ever she’s never helped she’s always been on her phone showing pictures of her granddaughter and it has nothing to sell for the apartments. Another issue I had was I received from the office of candlestick lane for the Easter Egg hunt was for residents only and Maria brought her daughter who has Maria’s granddaughter and the way the Easter hunt was separated by ages her Granddaughter got first picks of everything under the age of 1 years old so her daughter could have saved an Easter basked for another residents daughter but because she is an assistant manager she can make up her own rules which there was another girl who was left out I even asked for one and she said sorry NO more which was disappointing in the events I seen. Today June 7,2019 I received a paper from candlestick management that said they were having a root beer float event from 4-6 pm, I’m keeping these as records, and to come join them for a pool party well me and my kids came for this event we seen Amber with the ice cream giving them out to residents only and I was talking to her she mentioned to me and my kids that they purchased blow up floats and toys for the kids to HAVE my son repeated on my phone recording we have all each have one she said yes, I mentioned to amber my son brought 2 of the toys that were popped and I deflated them and she said that’s fine keep them so I put them in my bag and then Maria come out after talking to Amber and when MARIA approached me asking how many do you have I said the two that were popped that amber is aware of and 3 for the kids I have I mentioned to Maria there was a mother who left with 5 of her kids they all had one and Maria said well it’s only 1 per family this paper says no where 1 per family if they knew this was going to be an issue they should have specified on the piece of paper but I see it as the apartments are suppose to be welcoming purchase more and consider ALL residents who live and pay rent here Maria argued with me i had to pull my kids out of the pool I left the two broken ones with Maria she needed them more when no one wanted them after Maria said I am taking all of the. Which I didn’t i took 3 and I even offered to fix the one with patches I had at my apt and bring them back and Maria kept arguing with me from this point on I want out if these apartments the parking is ridiculous they have a parking stall 2 buildings away from mine and will not offer me another one which I Mentioned to Amber about I have a recording of her saying this as well, that I can’t have it someone else on the third level deserves it more than me. This is not how I expected to be treated in any form we, me and my kids, feel so unwelcome and don’t plan on going to the office to resolve something a Manager makes her own rules on. Poor customer service for sure I don’t recommend it ever to anyone.

Natasha Rivas

June 07, 2019

N

I have to say when I moved in the manager MARIA and AMBER showed me the office as a lay out first off and I liked it when I got into the apt it was nothing expected there was carpet instead of Vinyl I had to ask them to have it just like they promised the lay out to be it wasn’t, secondly I didn’t officially move in besides but in one tv entertainment Amber said well I moved in so I can’t yet out of the lease because she spoke to apparently an attorney I left it alone, also MARIA has never will help me specially only me she always refers me to Amber only no one else Maria is suppose to be an assistant manager but can’t help me ever she’s never helped she’s always been on her phone showing pictures of her granddaughter and it has nothing to sell for the apartments. Another issue I had was I received from the office of candlestick lane for the Easter Egg hunt was for residents only and Maria brought her daughter who has Maria’s granddaughter and the way the Easter hunt was separated by ages her Granddaughter got first picks of everything under the age of 1 years old so her daughter could have saved an Easter basked for another residents daughter but because she is an assistant manager she can make up her own rules which there was another girl who was left out I even asked for one and she said sorry NO more which was disappointing in the events I seen. Today June 7,2019 I received a paper from candlestick management that said they were having a root beer float event from 4-6 pm, I’m keeping these as records, and to come join them for a pool party well me and my kids came for this event we seen Amber with the ice cream giving them out to residents only and I was talking to her she mentioned to me and my kids that they purchased blow up floats and toys for the kids to HAVE my son repeated on my phone recording we have all each have one she said yes, I mentioned to amber my son brought 2 of the toys that were popped and I deflated them and she said that’s fine keep them so I put them in my bag and then Maria come out after talking to Amber and when MARIA approached me asking how many do you have I said the two that were popped that amber is aware of and 3 for the kids I have I mentioned to Maria there was a mother who left with 5 of her kids they all had one and Maria said well it’s only 1 per family this paper says no where 1 per family if they knew this was going to be an issue they should have specified on the piece of paper but I see it as the apartments are suppose to be welcoming purchase more and consider ALL residents who live and pay rent here Maria argued with me i had to pull my kids out of the pool I left the two broken ones with Maria she needed them more when no one wanted them after Maria said I am taking all of the. Which I didn’t i took 3 and I even offered to fix the one with patches I had at my apt and bring them back and Maria kept arguing with me from this point on I want out if these apartments the parking is ridiculous they have a parking stall 2 buildings away from mine and will not offer me another one which I Mentioned to Amber about I have a recording of her saying this as well, that I can’t have it someone else on the third level deserves it more than me. This is not how I expected to be treated in any form we, me and my kids, feel so unwelcome and don’t plan on going to the office to resolve something a Manager makes her own rules on. Poor customer service for sure I don’t recommend it ever to anyone.

Natasha Rivas

June 07, 2019

S

Shanelle Crawford

May 31, 2019

j

moving into these apartments they don’t give you a proper tour of the apartments they just say this is the displace the apartments your going to move I to all have carpet, no fire place and the bathrooms do not look as displayed nor do they clean the carpets especially leaning cat urine and don’t change the carpet also their management is the worse Maria was more concerned about showing me baby pictures of her grand daughter and was always on her phone and always says I don’t know talk to Amber, I don’t know why she has a position she doesn’t know anything when you ask her about anything she always seems so confused about any concerns or questions she has but is okay eating her food and talking about her family and boyfriend. Amber absolutely doesn’t make sense when it comes to parking stalls I guess your not assigned to the stall that would match your apartment number so your put in a stall that is 2 buildings away from yours and it makes loading groceries difficult in any circumstances if your an elderly person, pregnant or have children or any medical concerns it only makes sense apparent to the company that amber says it’s their policy and she only works for them but also has changed stories why they change stalls apparently if you live on the 3rd floor you can rsvp parking stall right by your apartment which makes no sense if someone is able to to walk 3 Flights of stairs why would they get their parking stall close to them rattan than someone who is on the second or first level? Help me make sense of all of this because I’ve never been treated with disrespect also they don’t pick up theirs phone when you call with concerns someone you have to call the er line to have them only get a hold of them because as a resident you don’t matter in my eyes and they don’t care if your upstairs neighbors harass you or pound they do nothing about it they just said ok I’ll just try and talk to them.

jose rivera

May 09, 2019

j

moving into these apartments they don’t give you a proper tour of the apartments they just say this is the displace the apartments your going to move I to all have carpet, no fire place and the bathrooms do not look as displayed nor do they clean the carpets especially leaning cat urine and don’t change the carpet also their management is the worse Maria was more concerned about showing me baby pictures of her grand daughter and was always on her phone and always says I don’t know talk to Amber, I don’t know why she has a position she doesn’t know anything when you ask her about anything she always seems so confused about any concerns or questions she has but is okay eating her food and talking about her family and boyfriend. Amber absolutely doesn’t make sense when it comes to parking stalls I guess your not assigned to the stall that would match your apartment number so your put in a stall that is 2 buildings away from yours and it makes loading groceries difficult in any circumstances if your an elderly person, pregnant or have children or any medical concerns it only makes sense apparent to the company that amber says it’s their policy and she only works for them but also has changed stories why they change stalls apparently if you live on the 3rd floor you can rsvp parking stall right by your apartment which makes no sense if someone is able to to walk 3 Flights of stairs why would they get their parking stall close to them rattan than someone who is on the second or first level? Help me make sense of all of this because I’ve never been treated with disrespect also they don’t pick up theirs phone when you call with concerns someone you have to call the er line to have them only get a hold of them because as a resident you don’t matter in my eyes and they don’t care if your upstairs neighbors harass you or pound they do nothing about it they just said ok I’ll just try and talk to them.

jose rivera

May 09, 2019

x

moving into these apartments they don’t give you a proper tour of the apartments they just say this is the displace the apartments your going to move I to all have carpet, no fire place and the bathrooms do not look as displayed nor do they clean the carpets especially leaning cat urine and don’t change the carpet also their management is the worse Maria was more concerned about showing me baby pictures of her grand daughter and was always on her phone and always says I don’t know talk to Amber, I don’t know why she has a position she doesn’t know anything when you ask her about anything she always seems so confused about any concerns or questions she has but is okay eating her food and talking about her family and boyfriend. Amber absolutely doesn’t make sense when it comes to parking stalls I guess your not assigned to the stall that would match your apartment number so your put in a stall that is 2 buildings away from yours and it makes loading groceries difficult in any circumstances if your an elderly person, pregnant or have children or any medical concerns it only makes sense apparent to the company that amber says it’s their policy and she only works for them but also has changed stories why they change stalls apparently if you live on the 3rd floor you can rsvp parking stall right by your apartment which makes no sense if someone is able to to walk 3 Flights of stairs why would they get their parking stall close to them rattan than someone who is on the second or first level? Help me make sense of all of this because I’ve never been treated with disrespect also they don’t pick up theirs phone when you call with concerns someone you have to call the er line to have them only get a hold of them because as a resident you don’t matter in my eyes and they don’t care if your upstairs neighbors harass you or pound they do nothing about it they just said ok I’ll just try and talk to them.

xaviar 12 rivera

May 09, 2019

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